Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of [WEBSITE URL], including purchases made through our website.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Our Store

[STORE NAME] is operated by [LEGAL BUSINESS NAME], having its registered/business address at [BUSINESS ADDRESS].

Throughout these Terms, “we”, “us”, “our”, and “[STORE NAME]” refer to [LEGAL BUSINESS NAME]. “You” and “customer” refer to any person accessing our website or purchasing our products.

2. Account Terms

You may be able to create an account to make purchases and access certain website features.

You agree to:

  • Provide accurate, current, and complete information.

  • Keep your account information up to date.

  • Maintain the confidentiality of your login credentials.

  • Notify us promptly if you believe your account has been accessed without authorisation.

  • Be responsible for activity carried out through your account.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may also purchase products without creating an account if that option is available on our website.

3. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the applicable age of majority, you may use the website only with the involvement and consent of a parent or legal guardian where required by law.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, dimensions, materials, colours, and other information displayed on our website are accurate.

However, slight differences may occur between product photographs and the physical product due to lighting, photography, screen settings, manufacturing processes, or the natural characteristics of materials.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

The availability of a product on our website does not guarantee that it will remain available.

5. Pricing

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, shipping charges, or other fees as indicated during checkout.

We reserve the right to change product prices at any time. Price changes will not affect an order that we have already accepted, except where required to correct an obvious pricing error.

If a product is accidentally listed at an incorrect price due to a technical or human error, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.

6. Payment

We accept payment methods made available during checkout.

Payments may be processed through third-party payment service providers. By submitting payment information, you authorise the applicable payment provider to process the transaction.

We do not knowingly store complete payment-card information on our own systems.

An order is not considered paid until the payment has been successfully authorised or received.

If a payment fails, is reversed, or is identified as potentially fraudulent, we may cancel or suspend the associated order.

7. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your request. This confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept or decline an order for reasonable reasons, including:

  • Product availability

  • Pricing or listing errors

  • Payment failure

  • Suspected fraud or unauthorised activity

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Violation of these Terms

If we cancel an order after payment has been received, we will process an appropriate refund to the original payment method or through another legally permitted method.

8. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Orders are generally dispatched within [BUSINESS DAYS] business days after successful payment, unless otherwise stated on the product page or at checkout.

Estimated delivery times are provided for guidance and may vary depending on the destination, courier service, weather, public holidays, operational disruptions, or circumstances outside our reasonable control.

Once an order has been handed to the applicable delivery partner, delays caused by the courier may be outside our direct control. We will, however, make reasonable efforts to assist customers with delivery-related issues.

You are responsible for providing an accurate and complete shipping address and contact information.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping charges or other applicable terms may apply.

9. Delivery Inspection

Where possible, customers should inspect their package at the time of delivery.

If a package appears visibly damaged, tampered with, or incomplete, please document the condition of the package and contact us at [EMAIL ADDRESS] within [NUMBER OF DAYS] days.

We may request photographs, videos, packaging information, order details, or other documentation to investigate the issue.

10. Returns and Refunds

Returns, exchanges, replacements, and refunds are subject to our Return and Refund Policy, available at [RETURN POLICY URL].

Unless otherwise stated in that policy, products must meet the applicable eligibility requirements before a return or exchange can be approved.

Certain products may be non-returnable or subject to special conditions for hygiene, customisation, personalisation, damage, or other legitimate reasons. Any such restrictions will be communicated in the applicable product or return-policy information.

Approved refunds will generally be processed through the original payment method, subject to applicable payment-provider processing times.

For complete details, please review our Return and Refund Policy before placing an order.

11. Jewellery Care and Product Use

Customers are responsible for following any jewellery-care instructions provided with their purchase or on our website.

Silver jewellery may naturally develop changes in appearance over time due to exposure to moisture, chemicals, cosmetics, perfumes, sweat, or environmental conditions.

Normal wear, oxidation, tarnishing, scratches, and changes resulting from improper care may not constitute manufacturing defects.

Where a product-specific care guide is provided, customers should follow those instructions.

12. Intellectual Property

All content appearing on our website, including but not limited to:

  • RIVVAN branding and logos

  • Product photographs

  • Product designs and descriptions

  • Graphics

  • Website layout

  • Text

  • Videos

  • Illustrations

  • Original creative material

is owned by or licensed to [STORE NAME], unless otherwise stated.

You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit our content without prior written permission.

Nothing in these Terms grants you ownership or rights in our intellectual property.

13. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable Indian law or regulation.

  • Commit or facilitate fraud or other unlawful activity.

  • Attempt to gain unauthorised access to our website, accounts, systems, or databases.

  • Introduce viruses, malicious code, or other harmful technology.

  • Interfere with the security or operation of the website.

  • Scrape, copy, or systematically collect website content without permission.

  • Impersonate another person or entity.

  • Submit false, misleading, or fraudulent information.

  • Abuse promotional offers, discount codes, or referral programmes.

  • Use our website to infringe another person's intellectual-property or other legal rights.

We may restrict or terminate access to our website where we reasonably believe prohibited activity has occurred.

14. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent practices, content, availability, or policies of third-party services.

Our website may also contain links to third-party websites. Such links are provided for convenience and do not necessarily constitute an endorsement.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons, technical issues, or other operational requirements.

16. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate information, but we do not guarantee that every piece of website content will always be complete, current, or free from errors.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products where such limitation is legally permitted.

Our liability will not be excluded or limited where applicable law prohibits such exclusion or limitation, including rights and remedies that cannot legally be waived by consumers.

Nothing in these Terms is intended to limit liability for fraud, wilful misconduct, or any other liability that cannot legally be limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision will apply only to the extent permitted by applicable law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable law.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

20. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or dispute-resolution mechanisms available under applicable law, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection laws.

21. Contact Us

If you have questions about these Terms, an order, or any of our services, please contact us:

[STORE NAME]
Legal Business Name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Customer Support Hours: [SUPPORT HOURS]

We aim to respond to customer enquiries within [BUSINESS DAYS] business days.

Important: These Terms are a general legal template for an Indian e-commerce business and should be reviewed by qualified Indian legal counsel before publication. Your final version should be aligned with your actual return policy, Shopify configuration, payment providers, shipping arrangements, business structure, applicable taxes, and consumer-protection obligations.