Shipping policy

Shipping Policy

Last Updated: [DATE]

At [STORE NAME], we want your RIVVAN order to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer the following shipping option:

Standard Shipping
Estimated delivery: [X-X BUSINESS DAYS] after your order has been dispatched.

Express Shipping (if applicable)
Estimated delivery: [X-X BUSINESS DAYS] after your order has been dispatched.

Available shipping methods may vary depending on your delivery location. The shipping options available for your address will be displayed during checkout.

2. Order Processing

Orders are generally processed within [PROCESSING TIME] business days after successful payment.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to communicate this to you.

Please note that the delivery timeframe begins after your order has been dispatched, not when the order is placed.

3. Shipping Costs

Shipping charges are calculated based on your delivery location, selected shipping method, order value, or other applicable factors.

Our standard shipping charge is:

Standard Shipping: [SHIPPING COST]

Express Shipping: [EXPRESS SHIPPING COST]

We may occasionally offer free shipping promotions or free shipping above a specified order value.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation containing your tracking information, where tracking is available.

You can use the tracking number provided to follow your shipment through the applicable courier's tracking system.

Please allow [X HOURS] after receiving your shipping confirmation for tracking information to become active.

If your tracking information has not updated for [X DAYS] or you have concerns about your shipment, please contact us at [EMAIL ADDRESS] with your order number.

5. Delivery Timeframes

Our stated delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • High-volume periods

  • Incorrect or incomplete address information

  • Circumstances outside our reasonable control

Remote or difficult-to-reach locations may require additional delivery time.

6. Delivery Issues and Delays

If your order is delayed beyond the estimated delivery timeframe, please contact us at [EMAIL ADDRESS] with your order number.

We will work with the relevant courier to investigate the shipment and provide you with an update.

If a parcel is marked as delivered but you have not received it, please contact us as soon as possible and within [X DAYS]of the stated delivery date so that we can investigate with the courier.

If your package arrives damaged, tampered with, or appears incomplete, please take photographs or video of the package and its condition before opening or immediately upon discovery, where possible. Contact us at [EMAIL ADDRESS]within [X DAYS] so we can assist you.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check your:

  • Name

  • House/flat number

  • Street address

  • City

  • State

  • PIN code

  • Phone number

If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-delivery.

If the package is returned to us, any refund or re-shipment will be handled according to our Return and Refund Policy.

8. International Shipping

[STORE NAME] currently [DOES / DOES NOT] offer international shipping.

If international shipping is available:

International delivery generally takes approximately [X-X BUSINESS DAYS] after dispatch.

International shipping charges are calculated at checkout based on the destination and shipping method selected.

Customers are responsible for any applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs procedures may also cause delays that are outside our control.

Please ensure that the recipient information and delivery address are accurate before placing an international order.

If international shipping is not currently available:

At this time, [STORE NAME] ships only within India. We hope to expand our delivery locations in the future.

9. Shipping Restrictions

Certain products or delivery locations may be subject to shipping restrictions.

If we are unable to deliver an order to your selected location, we will contact you and, where applicable, provide an appropriate refund for the affected order.

10. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Please include your order number when contacting us about an existing order so that we can assist you more quickly.

We aim to respond to customer enquiries within [BUSINESS DAYS] business days.

Please note: Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control. This policy should be read together with our Terms of Service and Return and Refund Policy.