Privacy policy

Privacy Policy

Last Updated: 29th September, 2026

At RIVVAN, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you visit or purchase from our website.

By using our website, rivvan.in, or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our website, and information received from service providers involved in fulfilling your orders.

Information you provide

Depending on how you interact with us, this may include:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing and shipping address

  • Account login information, where applicable

  • Order and purchase history

  • Payment-related information

  • Information you provide when contacting customer support

  • Product reviews, feedback, or other communications you choose to provide

  • Information submitted when subscribing to our newsletter or promotional communications

We generally do not store complete payment-card details on our own systems. Payments may be processed by third-party payment providers, which handle payment information according to their own privacy and security practices.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages visited and interactions with our website

  • Referring website or source

  • Approximate location derived from technical information

  • Date and time of visits

  • Cookies and similar technologies

2. How We Use Your Information

We may use your information for purposes including:

  • Processing and delivering your orders

  • Confirming and communicating about purchases

  • Providing customer support

  • Managing your account, where applicable

  • Processing payments through authorised payment providers

  • Improving our products, website, and customer experience

  • Personalising your experience on our website

  • Sending service-related communications

  • Sending marketing communications where permitted and where you have provided the required consent

  • Preventing fraud, abuse, and unauthorised activity

  • Maintaining the security and functionality of our website

  • Complying with applicable legal, tax, accounting, and regulatory requirements

  • Responding to lawful requests from government or regulatory authorities

We will seek to process personal data only for appropriate and lawful purposes and, where consent is the basis for processing, we will provide information about the relevant purpose in a clear manner.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality and understand how visitors use our website.

Cookies may help us:

  • Keep items in your shopping cart

  • Remember certain preferences

  • Understand website traffic and usage

  • Improve website performance

  • Measure marketing and advertising effectiveness

  • Provide relevant website features

Some cookies may be placed by third-party service providers that assist us with analytics, advertising, payments, or other website functions.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

4. Third-Party Services

We may use trusted third-party service providers to operate and improve our business. Depending on how you interact with RIVVAN, these may include providers for:

  • E-commerce and website hosting

  • Payment processing

  • Order fulfilment and shipping

  • Website analytics

  • Marketing and advertising

  • Customer communication and support

  • Fraud prevention and security

These providers may process information on our behalf and may have their own privacy policies and terms.

We do not intend to sell your personal information to third parties.

Where third parties process personal information on our behalf, we take reasonable steps to work with service providers that maintain appropriate safeguards and use information only for authorised purposes.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method selected, you may provide payment information directly to the relevant payment provider. Such providers may collect, process, and protect payment information according to their own terms and privacy policies.

We do not knowingly request or store your complete card PIN, CVV, passwords, or other sensitive payment credentials after payment processing.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

If we become aware of a data security incident that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and provide notifications as required.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records, preventing fraud, and complying with applicable legal and regulatory obligations.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable Indian law, you may have rights relating to your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal data is being processed

  • Raise a grievance regarding our handling of your personal information

Where consent is the basis for processing, you may withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, and certain information may need to be retained where required or permitted by law.

To exercise a privacy-related right or raise a concern, please contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests in order to protect your account and personal information.

9. Children's Privacy

Our website is intended for customers who are legally permitted to purchase our products and use our services.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

10. Marketing Communications

If you choose to subscribe to our promotional communications, we may send you information about new collections, products, offers, launches, and other RIVVAN updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Service-related communications, such as order confirmations, shipping updates, and important account notifications, may still be sent when necessary to provide the service you requested.

11. International Data Transfers

Some of our service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable Indian law and our contractual arrangements with relevant service providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required, we will provide additional notice or obtain consent.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy-related right, or wish to raise a grievance concerning your personal information, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]

Privacy / Grievance Contact: [CONTACT PERSON OR DESIGNATED PERSON, IF APPLICABLE]

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.

14. Governing Law

This Privacy Policy is governed by the applicable laws of India. Any disputes concerning this Privacy Policy or the processing of personal information will be subject to the applicable jurisdiction and dispute-resolution requirements under Indian law.

Important: This Privacy Policy is intended as a general e-commerce privacy-policy template and does not constitute legal advice. The final version should be reviewed and adapted by qualified Indian legal counsel based on [STORE NAME]’s legal structure, Shopify configuration, payment providers, shipping partners, analytics/advertising tools, customer age requirements, data-processing practices, and applicable laws.